Shipping & Returns
Products generally ship within 2 business days of the order date. Products ship by UPS Ground or Fed Ex Ground unless
otherwise agreed upon. Used equipment generally does not ship until 5-10 business
days after receipt of order. Faster shipping is available at an extra charge - please
call us at 615-383-8181 for rates.
Returns
We make our living selling on the Internet, and we would not be able to survive
for long without satisfied customers. Our manufacturers take pride in their
products, and they want satisfied customers as well. If you receive a product
with which you are unsatisfied, please let us know ASAP. We will do our best
to make amends. Products can be returned within 30 days after purchase for a
full refund less manufactur restocking fees (see below) our shipping costs. Customers must pay shipping costs for the
return.
If a machine is not working correctly upon receipt and first use. Please let
us know. Often these problems can be fixed quickly and easily. Most machines
are tested at factory before shipping. Depending on the machine, there may be
coffee residue or water spots present.
Return of Bunn Products
If you are unsatisfied with a Bunn product for any reason, please call or
email us so that we can get a Return Authorization number from Bunn. All guarantees
and returns are made solely at the discretion of the manufacturer. Returns are
subject to a 15% re-stocking fee at Bunn's discretion.
Return of Fetco Products
If you are unsatisfied with a Fetco product for any reason, please call or
email us so that we can get a Return Authorization number from Fetco. All guarantees
and returns are made solely at the discretion of the manufacturer. Fetco's restocking fees are: 0%
if returned within 30 days, 15% within 60 days and no returns after 60 days from ship date.
Return of Grindmaster Products
If you are unsatisfied with a Grindmaster product for any reason, please call
or email us so that we can get a Return Authorization number from Grindmaster.
All guarantees and returns are made solely at the discretion of the manufacturer.
Returns are subject to a 15% re-stocking fee at Grindmaster's discretion.
Return of Wilbur Curtis Products
If you are unsatisfied with a Wilbur Curtis product for any reason, please call
or email us so that we can get a Return Authorization number from Wilbur Curtis.
All guarantees and returns are made solely at the discretion of the manufacturer.
Returns are subject to a 20% re-stocking fee at Wilbur Curtis' discretion.
Return of Newco Products
If you are unsatisfied with a Newco product for any reason, please call
or email us so that we can get a Return Authorization number from Newco.
All guarantees and returns are made solely at the discretion of the manufacturer.
Returns are subject to a re-stocking fee at Newco's discretion.
Return of Espresso Machines and Other Products
If you are unsatisfied with an espresso machine or any other product for any reason, please call
or email us so that we can get a Return Authorization number from the manufacturer.
All guarantees and returns are made solely at the discretion of the manufacturer and may include a restocking fee.
Tax
Tennessee orders are subject to state tax of 9.25%. |
